Refund and Cancellation Policy

1. This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

2. Cancellations will only be considered if the request is made 14 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

3 After insepecting the furniture if manufacturing defect is found then refunds will be issued to the original payment method used at the time of purchase within 2 buisness days.

4. If manufacturing defect is detected then upon recieving the defected item your replacement unit will be shipped within 2 buisness days.

5. In case of receipt of damaged or defective items, please report to our customer service team. Therequest would be entertained once the seller/ merchant listed on the Platform, has checked anddetermined the same at its own end. This should be reported within 14 days of receipt of products.In case you feel that the product received is not as shown on the site or as per your expectations,you must bring it to the notice of our customer service within 14 days of receiving the product.The customer service team after looking into your complaint will take an appropriate decision.

6. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.8. In case of any refunds approved by MERCHANDISE SOLUTIONS, it will take 2 days for there fund to be credited to you.